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I do most of the shopping for my family, and I find I actually save money by going to slightly nicer stores and shopping their good sales instead of going to that particular “dress-up” store where they don’t usually do sales. That way, I pay less and get better customer service. |
That upscale establishment should ask that particular customer service manager to get a job at a store that is struggling to make it thru the holidays. Having said that, I understand that particular upscale establishment is h-ll to work for. |
Well, there probably were too damn many people in that store, let’s face it. I really thought there would be less people shopping this season, we’re certainly spending less. I never dress up to go shopping. I hate shopping. I just hope to survive the stress to my system of shopping, who cares what I’m wearing in any fancy schmancy store that must not be named. |
[...] the church is doing better business than I think…maybe they recognize the secret that poor customer service can create real value… Posted by Andrew Filed in Uncategorized Tags: churn, loyalty, Mormon church, [...] |
Not to defend the actions of the Customer SVC MGR, but i have found through sad experience that many of the shoppers of that store, which must not be named, become mindless zombies upon entrance. These zombies roam the aisles without regard for their fellow consumers. Common courtesy is non-existent. The aforementioned zombies fall into several groups. Here are my personal favorites: |
We figured out a while ago that the ability for a community to properly manage the big box experience is directly related to population density. You can jam 3x the number of New Yorkers or Parisians into an aisle than Utahns, or worse Kansans, and they will manage with more efficiency. I would rather shop in Short Hills the weekend before Christmas than the Walmart in Alamosa on a Saturday after payday in February, it is simply less stressful. |
I’d like to see an expose’ of Walmart’s and Meijer’s use of subliminals in background music and scents. I get an “oogie” feeling every time I walk into one of those stores that I don’t get, or haven’t noticed, in other stores. |
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