Comments on: The Poor Customer Service Theory of Value http://www.mormonmentality.org/2008/12/14/the-poor-customer-service-theory-of-value.htm Thoughts and Asides by Peculiar People Thu, 09 Sep 2010 11:49:02 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Jim Donaldson http://www.mormonmentality.org/2008/12/14/the-poor-customer-service-theory-of-value.htm/comment-page-1#comment-96243 Jim Donaldson Mon, 15 Dec 2008 20:33:13 +0000 http://www.mormonmentality.org/?p=1057#comment-96243 <blockquote cite="">I would rather shop in Short Hills the weekend before Christmas than the Walmart in Alamosa on a Saturday after payday in February... My, you have a wide range of choices.</blockquote>

I would rather shop in Short Hills the weekend before Christmas than the Walmart in Alamosa on a Saturday after payday in February…

My, you have a wide range of choices.

]]> By: Bookslinger http://www.mormonmentality.org/2008/12/14/the-poor-customer-service-theory-of-value.htm/comment-page-1#comment-96242 Bookslinger Mon, 15 Dec 2008 19:51:25 +0000 http://www.mormonmentality.org/?p=1057#comment-96242 I'd like to see an expose' of Walmart's and Meijer's use of subliminals in background music and scents. I get an "oogie" feeling every time I walk into one of those stores that I don't get, or haven't noticed, in other stores. I’d like to see an expose’ of Walmart’s and Meijer’s use of subliminals in background music and scents. I get an “oogie” feeling every time I walk into one of those stores that I don’t get, or haven’t noticed, in other stores.

]]> By: MAC http://www.mormonmentality.org/2008/12/14/the-poor-customer-service-theory-of-value.htm/comment-page-1#comment-96237 MAC Mon, 15 Dec 2008 16:30:33 +0000 http://www.mormonmentality.org/?p=1057#comment-96237 We figured out a while ago that the ability for a community to properly manage the big box experience is directly related to population density. You can jam 3x the number of New Yorkers or Parisians into an aisle than Utahns, or worse Kansans, and they will manage with more efficiency. I would rather shop in Short Hills the weekend before Christmas than the Walmart in Alamosa on a Saturday after payday in February, it is simply less stressful. We figured out a while ago that the ability for a community to properly manage the big box experience is directly related to population density. You can jam 3x the number of New Yorkers or Parisians into an aisle than Utahns, or worse Kansans, and they will manage with more efficiency.

I would rather shop in Short Hills the weekend before Christmas than the Walmart in Alamosa on a Saturday after payday in February, it is simply less stressful.

]]> By: Sam http://www.mormonmentality.org/2008/12/14/the-poor-customer-service-theory-of-value.htm/comment-page-1#comment-96235 Sam Mon, 15 Dec 2008 15:43:23 +0000 http://www.mormonmentality.org/?p=1057#comment-96235 Not to defend the actions of the Customer SVC MGR, but i have found through sad experience that many of the shoppers of that store, which must not be named, become mindless zombies upon entrance. These zombies roam the aisles without regard for their fellow consumers. Common courtesy is non-existent. The aforementioned zombies fall into several groups. Here are my personal favorites: 1. The Clumps--This group is usually found clumping together to clog up the major walkways. If approached they usually stare vacantly back, continue their dialogue, and refuse to disperse. 2. The Invaders--This species of consumer zombie usually appears in a hurry (although they may or may not actually be in said hurry). As you wait your turn in an aisle, compare prices, or otherwise remain motionless for more than 5 seconds this zombie reaches through, over, under, and around to get at that precious item that you have blocked from its view. 3. The Great Barrier Zombie--This species is perhaps the most deadly. They often occur in unrelated pairs that somehow gravitate to the same locations. The GBZ positions its cart at the perfect location to prevent anyone from passing by them. They then wander around the cart, completely oblivious to the presence of anyone else. The GBZ will defend its position to the death. Often 2 GBZ's will establish barriers in close proximity to one another effectively shutting down the flow of traffic through the aisle. Any of these alone are dangerous, but the gathering of more than one species results in complete bedlam. Not to defend the actions of the Customer SVC MGR, but i have found through sad experience that many of the shoppers of that store, which must not be named, become mindless zombies upon entrance. These zombies roam the aisles without regard for their fellow consumers. Common courtesy is non-existent.

The aforementioned zombies fall into several groups. Here are my personal favorites:
1. The Clumps–This group is usually found clumping together to clog up the major
walkways. If approached they usually stare vacantly back, continue their
dialogue, and refuse to disperse.
2. The Invaders–This species of consumer zombie usually appears in a hurry (although
they may or may not actually be in said hurry). As you wait your turn in an aisle,
compare prices, or otherwise remain motionless for more than 5 seconds this zombie
reaches through, over, under, and around to get at that precious item that you have
blocked from its view.
3. The Great Barrier Zombie–This species is perhaps the most deadly. They often
occur in unrelated pairs that somehow gravitate to the same locations. The GBZ
positions its cart at the perfect location to prevent anyone from passing
by them. They then wander around the cart, completely oblivious to the presence of
anyone else. The GBZ will defend its position to the death. Often 2 GBZ’s will
establish barriers in close proximity to one another effectively shutting down the
flow of traffic through the aisle.
Any of these alone are dangerous, but the gathering of more than one species results in complete bedlam.

]]> By: Church, loyalty, customer satisfaction « Irresistible (Dis)Grace http://www.mormonmentality.org/2008/12/14/the-poor-customer-service-theory-of-value.htm/comment-page-1#comment-96231 Church, loyalty, customer satisfaction « Irresistible (Dis)Grace Mon, 15 Dec 2008 08:07:01 +0000 http://www.mormonmentality.org/?p=1057#comment-96231 [...] the church is doing better business than I think…maybe they recognize the secret that poor customer service can create real value… Posted by Andrew Filed in Uncategorized Tags: churn, loyalty, Mormon church, [...] [...] the church is doing better business than I think…maybe they recognize the secret that poor customer service can create real value… Posted by Andrew Filed in Uncategorized Tags: churn, loyalty, Mormon church, [...]

]]> By: annegb http://www.mormonmentality.org/2008/12/14/the-poor-customer-service-theory-of-value.htm/comment-page-1#comment-96223 annegb Mon, 15 Dec 2008 02:06:52 +0000 http://www.mormonmentality.org/?p=1057#comment-96223 Well, there probably were too damn many people in that store, let's face it. I really thought there would be less people shopping this season, we're certainly spending less. I never dress up to go shopping. I hate shopping. I just hope to survive the stress to my system of shopping, who cares what I'm wearing in any fancy schmancy store that must not be named. Well, there probably were too damn many people in that store, let’s face it.

I really thought there would be less people shopping this season, we’re certainly spending less.

I never dress up to go shopping. I hate shopping. I just hope to survive the stress to my system of shopping, who cares what I’m wearing in any fancy schmancy store that must not be named.

]]> By: JA Benson http://www.mormonmentality.org/2008/12/14/the-poor-customer-service-theory-of-value.htm/comment-page-1#comment-96222 JA Benson Sun, 14 Dec 2008 23:54:21 +0000 http://www.mormonmentality.org/?p=1057#comment-96222 That upscale establishment should ask that particular customer service manager to get a job at a store that is struggling to make it thru the holidays. Having said that, I understand that particular upscale establishment is h-ll to work for. That upscale establishment should ask that particular customer service manager to get a job at a store that is struggling to make it thru the holidays. Having said that, I understand that particular upscale establishment is h-ll to work for.

]]> By: Tim http://www.mormonmentality.org/2008/12/14/the-poor-customer-service-theory-of-value.htm/comment-page-1#comment-96220 Tim Sun, 14 Dec 2008 20:58:03 +0000 http://www.mormonmentality.org/?p=1057#comment-96220 I do most of the shopping for my family, and I find I actually save money by going to slightly nicer stores and shopping their good sales instead of going to that particular "dress-up" store where they don't usually do sales. That way, I pay less and get better customer service. I also try to go early Saturday morning or during the day on weekdays, to avoid the potentially lethal crowds. A helpful hint for the holidays: grocery stores that sell everything else too will probably be more crowded than grocery stores that sell just groceries, at least for the next two weeks... I do most of the shopping for my family, and I find I actually save money by going to slightly nicer stores and shopping their good sales instead of going to that particular “dress-up” store where they don’t usually do sales. That way, I pay less and get better customer service.
I also try to go early Saturday morning or during the day on weekdays, to avoid the potentially lethal crowds.
A helpful hint for the holidays: grocery stores that sell everything else too will probably be more crowded than grocery stores that sell just groceries, at least for the next two weeks…

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